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Customer Support and Service Coordinator Omaha

Customer Support and Service Coordinator

Full Time • Omaha
Replies within 24 hours
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
DataShield is seeking someone Detail-Oriented, Reliable, and Team-Focused
Do you thrive in a fast-paced, supportive environment? Are you a reliable, process-oriented professional who finds satisfaction in completing tasks accurately and keeping running smoothly? If you answered yes and enjoy clear direction, have strong attention to detail, and take pride in being a dependable team player, this role could be a great fit.
 
You don’t need years of experience. If you’re organized, dependable, and ready to learn, we’ll train you. Your ability to follow through, stay on top of details, and support your teammates will make a big difference every day.

What You’ll Do
  • Answer incoming calls from existing customers and provide friendly, accurate support
  • Handle customer requests, account changes, service updates, and scheduling needs
  • Respond to new sales inquiries via phone, email, and web forms
  • Prepare quotes and track opportunities in our CRM (training provided)
  • Set up new accounts and assist with onboarding tasks
  • Coordinate internally with sales, service, and dispatch to keep operations in sync
  • Maintain documentation, customer records, and service details with precision
What We’re Looking For
Someone who takes direction well but works independently once trained
Detail-focused and organized — you love crossing items off your list
Comfortable communicating with customers and internal teams
Energized by getting things done and supporting others
Able to adapt when priorities shift but keep a steady rhythm
Naturally dependable with strong follow-through

Requirements
Experience in customer service, service coordination, sales support, or administrative work helpful 
Clear verbal and written communication skills
Tech-comfortable and open to learning new systems
Positive, professional attitude and a willingness to learn

What’s in It for You
A structured, supportive environment with room to grow
On-the-job training and a long-term path for advancement
Work that feels meaningful — your attention to detail keeps everything moving
A team that values your contribution and helps each other win
Growth opportunities into more specialized or expanded roles as you develop

Our Core Values: Do The Right Thing, Get Better Every Day, Do It Now & Have Each Other’s Back

Benefits
Medical insurance
Vision and dental coverage
Paid time off (PTO)
Simple IRA with company match
Compensation: $18.00 - $24.00 per hour




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